Tenants
Renting with Better Homes
Our properties are refurbished before you move in, and we are the people you ring when something needs fixing. No call centre.
01 What we do
For tenants
Every home we let has been through our refurbishment process: new kitchens and bathrooms where needed, fresh flooring, safe electrics, a valid gas safety certificate and an EPC. You move into a finished house.
Your deposit is protected with the Deposit Protection Service, your tenancy agreement is drafted properly, and you get an inventory on day one so there are no arguments later.
Need a repair? Report it through your tenant portal or ring the office. We arrange it with a trusted contractor and keep you posted.
- Refurbished before you move in
- Gas Safe and EICR
- DPS protected deposit
- Repairs through your portal
Our listings
Homes to rent now.
Our available properties are listed on Rightmove. Seen one you like? Ring us and we will arrange a viewing, seven days a week.
02 How to report a repair
Step by step.
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Log it
Through your tenant portal, or ring 0191 468 2965 in office hours.
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We arrange it
A trusted contractor is booked and you are told when to expect them.
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Done and recorded
The job is logged against your tenancy so there is a record for everyone.
Reviews
What landlords say.
4 reviews across Facebook and Checkatrade. Read them on Facebook.
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Gordon is the most straight forward guy I’ve come across. He did my entire refurb, found tenant, sorted out literally everything before I had even seen the property. Always available on the phone, clear communication, all of which is so rare to find in the species of builders! I wish this guy was in my area as I would trust him to renovate and manage properties in my city!
Ramaraja Homes Limited, Checkatrade
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Gordon manages three properties for me and it has been completely hands-off and reliable from day one.
Slim, Facebook, April 2025
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Knowledgeable guidance throughout, and when an issue came up during the refurb it was sorted without fuss.
Bola, Facebook, March 2025
04 Questions
Straight answers.
Where do I find homes to rent?
Our available properties are listed on Rightmove and Zoopla under Better Homes, and we post new ones on our social media. If you have seen one you like, ring us and we will arrange a viewing, seven days a week.
How do I log in to the tenant portal?
Use the link we sent you when your tenancy started. If you have lost it, email info@betterhomesne.co.uk and we will resend it.
What is an emergency?
No heating or hot water in winter, a serious leak, no electricity, or anything that makes the home unsafe. Ring us straight away. For a gas smell, call the National Gas Emergency number on 0800 111 999 first.
Looking for a home?
See what we have on Rightmove, or ring us and tell us what you are after.