Management
You have spent your money on a good investment and secured a tenant. Now it needs managing and protecting. This is the part we take exceptional pride in.
01 What we do
Property management was our entry into the property industry. We came to it from a security background, so organisation and being proactive come as second nature. We would rather spot a problem on an inspection than hear about it from a tenant.
As always, communication is key. Tenants report to us, you hear from us, and nobody is left waiting for an answer. Repairs are arranged through trusted contractors with the property’s long-term condition in mind, inspections come with written reports, and rent is collected and arrears dealt with firmly and professionally.
The fee is 10% of monthly rent. No hidden charges, no admin fees, no surprise invoices. Use our lettings service and the first month’s management is free.
02 Why it matters
Management is where Better Homes began, and it is still the heart of the business. Our security background shapes how we work: plan ahead, check things before they become problems, and keep a record of everything.
Your investment is protected by people who turn up, follow up and pick up the phone. Landlords get regular updates and straight answers. Tenants get a home that is looked after, which is how good tenants stay.
03 What is included
Day-to-day communication with your tenants, so you do not have to.
Regular visits with written condition reports, so small issues are caught early.
Repairs arranged quickly through trusted contractors who do not overcharge.
Monthly collection, arrears handled in line with current legislation.
Gas safety, electrical and deposit obligations tracked through the tenancy.
Clear, regular communication on your property, with statements and records online.
Tenancies renewed or the property re-let without a gap.
04 The portal
Every Better Homes landlord gets the portal free. It is a secure web portal, not an app, and it shows you everything we do on your behalf, alongside regular updates from us.
Reviews
4 reviews across Facebook and Checkatrade. Read them on Facebook.
Gordon manages three properties for me and it has been completely hands-off and reliable from day one.
Slim, Facebook, April 2025
Gordon is the most straight forward guy I’ve come across. He did my entire refurb, found tenant, sorted out literally everything before I had even seen the property. Always available on the phone, clear communication, all of which is so rare to find in the species of builders! I wish this guy was in my area as I would trust him to renovate and manage properties in my city!
Ramaraja Homes Limited, Checkatrade
Knowledgeable guidance throughout, and when an issue came up during the refurb it was sorted without fuss.
Bola, Facebook, March 2025
06 Questions
Everything in the list above: tenant contact, inspections, maintenance coordination, rent collection, arrears, compliance tracking, landlord updates, renewals and re-lets. There are no admin fees on top.
Communication is the core of how we work. You get regular updates, written inspection reports and a direct line to the people managing your property. Statements and records are also available online.
Call 0191 468 2965 or email info@betterhomesne.co.uk. Existing landlords and tenants get the fastest response that way.
Yes. We handle the handover from your current agent, check the compliance paperwork and introduce ourselves to the tenant.
07 Related
A no-obligation conversation about how we would manage and protect it, and what it costs.
