01 Lettings and property management
Gordon Crockett
Director
Over 12 years in North East property. Gordon leads Better Homes and heads up lettings and management, the side of the business where it all started.
Better Homes came into property through management, from a background in security. That shaped how Gordon runs the business: organised, proactive and on top of the detail before it becomes a problem.
He oversees every department, so sourcing, refurbishment, lettings and management work as one company rather than four separate suppliers. For landlords he is the person who makes sure your property is managed and protected, and that communication never drops.
What Gordon looks after
- Runs the business across all four departments
- Lettings and property management
- Landlord relationships and communication
- Protecting the long-term value of every managed property
02 Sourcing
Shaun
Head of Property Sourcing
Shaun leads the sourcing team: the people who find, visit and package every opportunity before it reaches a client.
The sourcing team draws on contacts built across the property industry over two decades. That network is where the off-market and below-market-value opportunities come from.
Every property Shaun’s team offers has been visited in person, documented on video, assessed for refurbishment and budgeted, with comparable properties in the area checked. If it does not stack up, it does not get offered.
What Shaun looks after
- Finding off-market and below-market-value opportunities
- Site visits and video walkthroughs
- Refurbishment assessment and budget at offer stage
- Comparables for value and rent
03 The office
Sharon
Operations
Sharon runs the office in Shiney Row and keeps every department moving.
Sharon keeps the day-to-day running of the business in order, so the people out on site can get on with the work.
For landlords, investors and tenants alike, she is often the first point of contact and the one who makes sure your query reaches the right person.
What Sharon looks after
- Office and day-to-day operations
- First point of contact for enquiries
- Coordination between departments
- Keeping landlords, investors and tenants informed
Want to talk to one of us?
Ring the office and you will get one of the team. Not a queue, not a call centre.